Support Overview
Use the support details attached to your Resource Lens Marketplace offer for account, onboarding, analysis, and billing assistance.
How to get support
- For Marketplace entitlement or invoices, include the Marketplace subscription ID and billing period.
- For onboarding, include the tenant ID, affected Azure subscription names, validation step, and the displayed error.
- For analysis, include the run name or ID, status, approximate time, selected scope, and the relevant trace event.
- Remove credentials, access tokens, secrets, and unrelated customer data from screenshots or exported material.
Priority information
- Critical: production service unavailable, tenant isolation concern, or suspected security incident.
- High: Marketplace activation, onboarding, or analysis is blocked with no safe workaround.
- Standard: individual recommendation, reporting, usability, or product questions.
For availability checks, see Service Health. Response commitments and support hours are governed by the plan and support terms displayed in the Azure Marketplace offer.